We try to keep everything in stock for fast shipping. If something is out of stock, we will contact you and tell you when stock will arrive. Customer service and satisfaction are very important to us. Thanks for checking out our shop! Elli & Dora
Shipping time
Shipping time do not include our handling time process. We do our best to ensure the timely delivery for all orders. Keep in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
Processing time
Orders typically ship within 2 business days. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes high demand items that are experiencing stock availability issues, then the order can take between 5-10 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays. Thank you for your patience.
WHERE ARE MY ITEMS COMING FROM? Although our fulfillment house is located in Greece, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom, America and China.
WILL MY ITEMS BE SENT IN ONE PACKAGE? For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please keep this in mind when receiving deliveries.
Taxes and Duties
Orders may be subject to customs and duties fees upon arrival. All applicable customs fees, taxes and duties are the sole responsibility of the customer. In addition, some orders may experience customs delays.
Currency Conversion
All payments and refunds are charged euros. Currency conversion is for reference only. We suggest checking with the issuing bank of your credit card to find the exact exchange rate. We do not account for changes in exchange rates and will not issue price adjustments based on fluctuations of exchange rates.
If you have any other questions, please contact us and we will do our best to help you out.
Please be patient while we process and ship your orders.
Thank You!
